Doctors have a responsibility towards the society and any mistake in the diagnosis/treatment can cost someone's life. A physician’s life is already stressful and they shouldn’t attempt to take care of all administration by themselves. When a small practice attempts to do everything themselves, problems will almost certainly arise. Between managing operations, scheduling, account management, customer service, and providing medical attention, administrative duties can become too demanding and downright burdensome for a small clinic. In fact, it may often divert attention from the core focus of providing care.
How can this be better managed? A discussion among MGMA Members Community provided overburdened practitioners with valuable feedback.Here is what they recommended:
1. The clinic staff should be competent
A competent workforce can work wonders, which is why a small practice should hire experienced and competent staff to handle the administrative burden. This would allow providers to focus on enhancing the quality of care rather than documentation and streamlining daily workflow. Training should be provided to increase efficiency and coordination.
2. Avoid postponing tasks
When practitioners postpone administrative tasks for later in the night or on the weekend, they end up not doing them at all. Hence, it is recommended that administrative tasks are taken care of during the day and as required instead of postponing them for later on.
3. Use cloud-based EMR software
Using a cloud-based EMR system rather than a paper-based system would reduce the need for a large administrative staff. Additionally, using cloud-based integrated software would eliminate IT problems, increasing efficiency and avoiding hurdles.
PURKINJE MYLE cloud-based EMR software perfectly serves the purpose, enabling you to perform administrative tasks quickly and without hassle. An additional benefit of EMR is that it is cloud-based and therefore requires no installation may it be hardware or software. Which consequently reduces installation and maintenance cost.
4. Seek the advice of a mentor
Mentors can provide valuable feedback regarding their experience of managing huge workloads. Seek the advice of a competent physician who can guide you on how to streamline operations, delegate administrative duties, and help you devise a strategic plan to increase productivity.
5. Prioritize and delegate
Some respondents were rather skeptical regarding practices handling administrative tasks and patient care at the same time. One respondent said that a practice handling such a burden should simply stop, refresh things, organize, prioritize what is important, and divide tasks amongst their staff.
Organized practices that are focused on providing exceptional service are the ones that remain efficient, profitable and liked.